Improve customer service is not only about faster processes, better technology, or more digital solutions. Sometimes, a simple technical problem reveals much deeper organizational challenges: unclear responsibilities, fragmented processes, and communication failures....
Leadership communication and AI are a combination that has long since arrived in everyday practice. Although this development brings clear benefits, it also carries a risk that is easy to overlook: the moment when not just the writing is outsourced, but the...
Gen Z is a stress test for every leader On 19 June, the United States marks Junenineteenth. The holiday commemorates a historic event that is also remarkable from a communication perspective. On 1 January 1863, Abraham Lincoln signed the Emancipation Proclamation....
Deepfakes in leadership communication are no longer a future scenario – they are a present threat. When no one can be certain what is real anymore, organisations face their most dangerous challenge: not a technical failure, but the collapse of trust. AI-generated...
Messages that reach no one – this is one of the most common and costly weaknesses in modern management. Not because leaders communicate poorly, but because they often confuse what communication is supposed to achieve: not to inform – but to move people. Anyone who...
After 19 years as a tenant, my office search in Munich began with a shock: the termination notice for our DIKT office was quietly dropped in the mailbox – two days before Christmas Eve. No phone call, no conversation, no human word. The landlord’s father had...
