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Trust determines crisis resilience

Trust determines crisis resilience

Trust crisis communication has become a decisive leadership skill in a world shaped by deepfakes and disinformation. Last week I delivered a keynote on the risks posed by AI-generated fake news. During the session, a moment occurred that revealed more about our...
Painful leadership: Poor communication makes sick

Painful leadership: Poor communication makes sick

Communication failures in leadership rarely appear dramatic. That is precisely what makes them dangerous. Triggered by a light-hearted occasion – the “Day of Toothache” – a comparison came to mind that is surprisingly accurate: in organizations, long-term damage is...
What remains of the honest merchant?

What remains of the honest merchant?

Courtroom Instead of the Negotiation Table Honest merchant – this term stands for integrity, reliability, and responsibility in business. In my work as an honorary commercial judge at the Munich I Regional Court, however, I regularly see how far expectations and...
Doing Cooperative Collaboration with AI right

Doing Cooperative Collaboration with AI right

Artificial intelligence is now an integral part of everyday leadership – not as a pilot project, but as a permanent teammate in daily operations. Over the past months, I have worked closely with executives, managing directors, and HR leaders across industry, financial...
2026: A year of synthetic crises?

2026: A year of synthetic crises?

Crisis communication is currently undergoing a fundamental transformation.Not because organizations are getting into trouble more often, but because crises today emerge differently: faster, more complex, and deliberately manipulative. What used to take hours or days...

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