Leading against the wind is no longer an exceptional state for many organisations – it has become a permanent condition. Cost-cutting programmes, reorganisations, AI offensives, new strategic visions, followed by another cost-cutting programme. None of these is a...
AI and leadership – this is no longer an abstract debate about the future. Instead, it plays out every day, in boardrooms, in editorial offices and at desks where decisions are prepared. And it is precisely there that a loss reveals itself – one that does not feel...
Stage presence does not come from better technology, more spectacular visuals or elaborate production. That became clearer to me in Austin than ever before – during a brief interview at the margins of the National Speakers Association convention. The man on stage...
Digital powerlessness in customer service is no longer a fringe phenomenon – it has become part of the everyday experience many customers have with German companies. The next lost market share rarely comes from a bad product. Most of the time, a company loses its...
Leadership culture and performance culture are concepts that are widely discussed in organisations across Europe. Yet what they truly mean in practice is something I did not learn in a seminar. Instead, I learned it at the annual convention of the National Speakers...
