by Dr. Nikolai A. Behr | Jul 16, 2026 | Uncategorized
Improve customer service is not only about faster processes, better technology, or more digital solutions. Sometimes, a simple technical problem reveals much deeper organizational challenges: unclear responsibilities, fragmented processes, and communication failures....
by Dr. Nikolai A. Behr | Jun 19, 2026 | Uncategorized
Gen Z is a stress test for every leader On 19 June, the United States marks Junenineteenth. The holiday commemorates a historic event that is also remarkable from a communication perspective. On 1 January 1863, Abraham Lincoln signed the Emancipation Proclamation....
by Dr. Nikolai A. Behr | Jun 1, 2026 | Uncategorized
Bad crisis communication rarely begins with a lie. It begins with the wrong order. Whoever structures crisis communication incorrectly loses the trust of their audience before they have mentioned a single number. This is not a theoretical risk – it is a pattern that...
