by Dr. Nikolai A. Behr | Jul 16, 2026 | Uncategorized
Improve customer service is not only about faster processes, better technology, or more digital solutions. Sometimes, a simple technical problem reveals much deeper organizational challenges: unclear responsibilities, fragmented processes, and communication failures....
by Dr. Nikolai A. Behr | Jun 19, 2026 | Uncategorized
Gen Z is a stress test for every leader On 19 June, the United States marks Junenineteenth. The holiday commemorates a historic event that is also remarkable from a communication perspective. On 1 January 1863, Abraham Lincoln signed the Emancipation Proclamation....
by Dr. Nikolai A. Behr | Jun 1, 2026 | Uncategorized
Bad crisis communication rarely begins with a lie. It begins with the wrong order. Whoever structures crisis communication incorrectly loses the trust of their audience before they have mentioned a single number. This is not a theoretical risk – it is a pattern that...
by Dr. Nikolai A. Behr | Dec 18, 2025 | Uncategorized
Transformation only succeeds with committed teams. Your communication at the turn of the year can turn uncertainty into confidence – and employees into active contributors. Christmas communication for leaders in uncertain times Christmas communication for leaders...
by Dr. Nikolai A. Behr | Oct 23, 2025 | Uncategorized
Geoffrey Hinton, AI pioneer, recently left Google, expressing deep concerns for humanity. He, who has shaped neural networks for decades, warns about risks that many companies fail to take seriously: Short-term: Misuse by humans, including cyberattacks Long-term:...
