by Dr. Nikolai A. Behr | Jul 31, 2026 | Uncategorized
Leadership culture and performance culture are concepts that are widely discussed in organisations across Europe. Yet what they truly mean in practice is something I did not learn in a seminar. Instead, I learned it at the annual convention of the National Speakers...
by Dr. Nikolai A. Behr | Jul 16, 2026 | Uncategorized
Improve customer service is not only about faster processes, better technology, or more digital solutions. Sometimes, a simple technical problem reveals much deeper organizational challenges: unclear responsibilities, fragmented processes, and communication failures....
by Dr. Nikolai A. Behr | Jun 19, 2026 | Uncategorized
Gen Z is a stress test for every leader On 19 June, the United States marks Junenineteenth. The holiday commemorates a historic event that is also remarkable from a communication perspective. On 1 January 1863, Abraham Lincoln signed the Emancipation Proclamation....
by Dr. Nikolai A. Behr | Jun 4, 2026 | Uncategorized
After 19 years as a tenant, my office search in Munich began with a shock: the termination notice for our DIKT office was quietly dropped in the mailbox – two days before Christmas Eve. No phone call, no conversation, no human word. The landlord’s father had...
by Dr. Nikolai A. Behr | May 14, 2026 | Uncategorized
A hotel bar, late evening. The light is warm, the martini cold – and the people around the counter look as if they’ve left the day behind them. Leadership under pressure rarely looks this relaxed. And that’s exactly what today is about – because World...
