by Dr. Nikolai A. Behr | Jul 16, 2026 | Uncategorized
Improve customer service is not only about faster processes, better technology, or more digital solutions. Sometimes, a simple technical problem reveals much deeper organizational challenges: unclear responsibilities, fragmented processes, and communication failures....
by Dr. Nikolai A. Behr | Oct 23, 2025 | Uncategorized
Geoffrey Hinton, AI pioneer, recently left Google, expressing deep concerns for humanity. He, who has shaped neural networks for decades, warns about risks that many companies fail to take seriously: Short-term: Misuse by humans, including cyberattacks Long-term:...
