by Dr. Nikolai A. Behr | Aug 5, 2026 | Uncategorized
Digital powerlessness in customer service is no longer a fringe phenomenon – it has become part of the everyday experience many customers have with German companies. The next lost market share rarely comes from a bad product. Most of the time, a company loses its...
by Dr. Nikolai A. Behr | Jul 16, 2026 | Uncategorized
Improve customer service is not only about faster processes, better technology, or more digital solutions. Sometimes, a simple technical problem reveals much deeper organizational challenges: unclear responsibilities, fragmented processes, and communication failures....
