News
Trust determines crisis resilience
Trust crisis communication has become a decisive leadership skill in a world shaped by deepfakes and disinformation. Last week I delivered a keynote on the risks posed by AI-generated fake news. During the session, a moment occurred that revealed more about our...
Painful leadership: Poor communication makes sick
Communication failures in leadership rarely appear dramatic. That is precisely what makes them dangerous. Triggered by a light-hearted occasion – the “Day of Toothache” – a comparison came to mind that is surprisingly accurate: in organizations, long-term damage is...
What remains of the honest merchant?
Courtroom Instead of the Negotiation Table Honest merchant – this term stands for integrity, reliability, and responsibility in business. In my work as an honorary commercial judge at the Munich I Regional Court, however, I regularly see how far expectations and...
